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Privacy Policy

Effective Date: October 19th, 2025

1. Introduction

O Croquete (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [insert URL], place an order, or interact with us.

We comply with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

2. Data Controller

The data controller responsible for your personal data is:

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O Croquete
36 Lion Wharf Road, TW7 6XX Isleworth
Email: support@ocroquete.com
Phone: +447438276807

3. Information We Collect

3.1 Information You Provide to Us

When you interact with our website or place an order, we may collect:

  • Contact details: Name, email address, phone number

  • Order details: Delivery address, product selections, special requests

  • Payment details: If applicable in the future, credit/debit card information (processed securely via a payment provider)

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3.2 Information Collected Automatically

When you visit our website, we use Google Tag Manager, Google Tag, and Google Analytics to collect:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited, time spent on pages, and navigation paths

  • Google unique identifiers (cookies, device IDs)

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3.3 Information from Marketing Activities

If you opt‑in, we may collect and process information for:

  • Email marketing campaigns

  • SMS marketing campaigns

  • Online advertising campaigns (including remarketing)

4. How We Use Your Information

We use your personal data for the following purposes:

  • Order processing: To confirm, prepare, and deliver your orders

  • Customer communication: To respond to your queries and provide customer support

  • Marketing: To send you promotional emails, SMS messages, and targeted ads (only with your consent)

  • Analytics: To understand website usage and improve our services

  • Legal compliance: To meet our legal and regulatory obligations

5. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity: To fulfil your orders and provide requested services

  • Consent: For marketing communications, analytics tracking, and non‑essential cookies (managed via Usercentrics)

  • Legitimate interests: To improve our website, prevent fraud, and ensure security

  • Legal obligation: To comply with applicable laws and regulations

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse traffic, and deliver personalised ads.
Consent for non‑essential cookies is managed via Usercentrics, allowing you to accept or reject specific categories of cookies at any time.

For more information, please see our Cookie Policy.

7. Sharing Your Information

We may share your personal data with:

  • Service providers: Payment processors, delivery partners, IT and hosting providers

  • Analytics providers: Google Analytics (data may be transferred outside the UK/EU — see Section 9)

  • Marketing platforms: Email and SMS marketing services, advertising networks (only with your consent)

  • Legal authorities: If required by law or to protect our rights

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We do not sell your personal data to third parties.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

  • Order and transaction data: Retained for 5 years to comply with tax and accounting laws

  • Marketing data: Retained until you withdraw consent or unsubscribe

  • Analytics data: Retained in accordance with Google’s data retention policies

9. International Data Transfers

Some of our service providers (e.g., Google) may process your data outside the UK/EU.
Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. Your Rights (UK GDPR)

You have the right to:

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  • Access your personal data

  • Rectify inaccurate or incomplete data

  • Erase your personal data (“right to be forgotten”)

  • Restrict or object to processing

  • Withdraw consent at any time (for marketing and cookies)

  • Data portability (receive your data in a machine‑readable format)

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To exercise your rights, contact us at support@ocroquete.com.

11. Marketing Communications

We will only send you marketing emails or SMS messages if you have opted in.
You can unsubscribe at any time by clicking the link in our emails, replying STOP to SMS messages, or updating your preferences via Usercentrics.

12. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date”.

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